Organizational Performance Systems
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Technology/Electronics

Topic:Reducing Product Training Costs
Issue:The 9,500-member sales force of a Fortune 200 high-tech company required better information on new products and how they fit the corporate vision.
Solution:Deployed a sales manager-led training program in less than 90 days.
Result:Based on original estimates, the cost of the new product training was reduced by 92%. The organization's financial resources are now freed up for use in higher pay-back efforts.
 
Topic:Hiring & Retaining Engineering Talent
Issue:A Fortune 150 technology company needed to expand its team of high level, enterprise architects.
Solution:Developed behavioral and cognitive performance models based on recognized internal experts. Established hiring criteria, competencies, critical work flows, incentive plans, and performance standards for the new hires.
Result:Enterprise Architect team grew from 10 to 100 in 6 months. The company uses the criteria to hire and retain top of the line experts.
 
Manufacturing

Topic:Improving Supplier Operations
Issue:Senior executives of a leading manufacturer incorrectly believed that defective parts returned from the field were operational. They directed that new processes be designed and that all field engineers be retrained.
Solution:Data from a rapid analysis indicated that, in actual fact, all defective parts were truly defective. The analysis further discovered extensive supplier reporting errors associated with the misdiagnosed parts failure.
Result:The company eliminated $3 million per month in unnecessary costs. No training or process improvement was required. The supplier relationship is strengthened and margins for the product line increased.
 
Defense

Topic:High Priority Project Completion
Issue:A US military organization needed to rapidly assess performance in multiple domains to initiate a large scale readiness and cost program.
Solution:Deployment of Proofpoint's analytical methods.
Result:The organization completed 15 high priority projects over 90 days resulting in $30M in cost savings.
 
Topic:Developing New Procedures
Issue:Training support manuals for a 22,000-member military organization were outdated, leading to poor planning and resource management.
Solution:As a result of a user analysis, implemented new planning procedures.
Result:Improved the effectiveness of training support in excess of 50%. Training support staff reports better alignment to field needs. Field organizations reports that the training support staff is providing greater service.
 
Topic:Conducting a Global Maritime Assessment
Issue:Agencies from across the US federal government needed to identify gaps in maritime readiness and make resource recommendations to the White House.
Solution:Using Proofpoint's strategic analysis system as a conduit, the cross-functional team completed the analysis and delivered the report in less than 90 days.
Result:Gained approval for initial resource allocation (more than $300M). After 1 year, the results of the analysis continue to be used for interagency planning and coordination.
 
Financial Services/Banking

Topic:Achieving Higher Customer Service Scores
Issue:The customer service scores for a Fortune 50 credit organization were among the lowest in the industry.
Solution:Implemented a performance management system and exemplary improvement processes.
Result:Increased customer service scores - past some competitors - within one quarter.
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